SDN Dot Net (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and non-personal information when you subscribe to or use our services and applications.
1. Information We Collect
Personal Information
When you register or subscribe to our services, we may collect the following personal information:
- Full name
- Organization name
- Address
- Email address
- Phone number
- Date of birth
- National Identity Number
- Passport-size photograph
- Device identification details
- Location data (for service optimization and security)
We may also collect authentication data (e.g., user ID and session tokens) during login sessions to ensure secure access.
Payment Information
To facilitate online bill payments, we use secure third-party payment gateways. These may require:
- Debit/credit card details
- Mobile banking credentials
This information is collected and processed by the payment gateway, not stored by SDN Dot Net.
Support Communication
When you contact our support team, you may choose to share:
- Text messages
- Photos (from your device camera or gallery)
- Documents or media files related to service issues
We only collect such files with your intent and consent. We never access files automatically.
2. How We Use Your Information
With your consent, we may use your information for the following purposes:
- To verify your identity and activate services
- To manage billing, payments, and subscription verification
- To send you notifications regarding account activity, updates, due payments, or service changes
- To enhance customer support and service quality
We use communication methods such as SMS, email, phone calls, and in-app notifications based on your preferences.
3. Non-Personal Information
We may also collect non-personal data, including:
- Technical logs for service improvement
- Location data for security and activity logging
- Media files or documents that you intentionally share with us
This data helps improve service reliability, security, and performance.
4. Controlling Your Information
You may restrict or control how your personal data is collected or used by:
- Reviewing information requested during form submissions
- Updating preferences or requesting removal by contacting us directly
You have full rights to request access, correction, or permanent deletion of your personal data at any time.
5. Use of Third-Party Libraries and SDKs
We integrate third-party libraries to enhance functionality. For example:
- Charts – Used for visualizing statistics within our app
These libraries do not access your personal information unless explicitly stated.
6. Data Protection
SDN Dot Net stores your data securely on our servers following industry-standard security protocols to prevent unauthorized access, alteration, or disclosure.
7. Your Privacy Rights
We do not sell, rent, distribute, or share your personal information with third parties unless:
- You provide explicit consent
- Required by law or legal process
You may exercise your rights under applicable laws at any time.
8. Changes to This Policy
We may update this Privacy Policy occasionally. You are advised to review it periodically to stay informed of any changes. Continued use of our services indicates your acceptance of the revised policy.